OUR PERCEPTION OF THINGS CAN ONLY BE FROM OUR VIEW POINT. OUR STAND-POINT AND where we are, determines what we see and how we see it.
A lecturer once walked into a heated argument between two students. They were so engrossed in their argument they did not notice the lecturer enter the class. It dawned on the lecturer, that the argument would be baseless, if they only listened to and accepted the other’s viewpoint.
The lecturer tried to prove this by putting a ball in between two students. He made sure they were quite distant, far apart as possible, to ensure their view point(s) would be different.
The lecturer asked student A what was the color of the ball? He responded that it was white, with an air of certainty. He asked student B, from his stand point, what the color of the ball was and he said the ball was black!
Student A was shocked! An argument ensued again, because each student couldn’t understand what the other student was talking about, when it was “obvious” that the ball was white from student’s A standpoint, but black from student B’s stand point.
When the argument was quite rife, the lecturer almost blind folded them and changed their positions. It was at this point that the students realized that the ball had two colors, white and black, but only one color of black or white could be seen from a viewpoint, depending on which side each student was looking at the ball from.
Sometimes, we see “9” as “6” or “p” as “d” or “q” as “b” depending on where we stand. If we turned the sheet around just like the art above, the picture or story changes completely.
Most of the arguments we have these days maybe unnecessary, if we wore the shoes of the other person, who was telling the story based on their perception.
Sometimes, we see a glass of water as “half-full” or “half-empty”, and psychologists have tried to interpret this as those who are optimistic against those who are pessimistic.
We have heard people sound very persuasive in their argument and talking down on other people’s viewpoint, because they were only viewing it from their one side of the divide.
Objectivity is key. Listen to the other view point. Try moving from a viewpoint to the other, you may become more accommodating. You probably would see what you hadn’t seen before.
This is how we should see customer service from the standpoint of the customer, sometimes and not always from the standpoint of the service provider.